Clever "addition and subtraction" in exchange for "100%" of enterprises"

A few days ago, Tianjin Dongli District Taxation Bureau focused on improving taxpayers' offline tax handling experience and actively innovated service measures. In view of the situation that individual industrial and commercial households handle more business in the tax service hall, the first tax office skillfully "adds and subtracts" tax service, and uses the "addition" of service quality and efficiency improvement and the "subtraction" of declaration process to win taxpayers' satisfaction.

"Tax declaration clear paper" clear
In view of the characteristics and declaration difficulties of individual industrial and commercial households, the first tax office has sorted out the latest policy points and specific operation guidelines for various declaration methods, and has produced a "clear paper for tax declaration of individual industrial and commercial households", which is distributed to taxpayers entering the office. In an easy-to-understand way, taxpayers can keep abreast of policy changes and master specific declaration methods, so that taxpayers can understand, remember and operate, and can declare by themselves at home without "running more roads".

"Individual declaration green channel" calmly
In order to cope with the sudden increase in tax declaration business of individual industrial and commercial households during the quarterly declaration period, the first tax office timely adjusted the window configuration, temporarily opened two special channels for tax declaration of individual industrial and commercial households, quickly handled individual declaration business, and effectively reduced the waiting time of taxpayers. The director took the lead in enriching the strength of tax guides, while maintaining order on the spot, doing a good job in emotional guidance and appeasement of taxpayers, providing a guarantee for the smooth operation of all kinds of work.
Ms. Xing, the financial officer of the Huotou Hot Pot Restaurant who came to handle the declaration business, said: "It is very convenient to go to the hall to handle taxes. There is a special window. The staff explained the declaration process in great detail, and it will be completed soon. Queuing."

"Delayed Appointment Service" is hot
"In order to handle our business, the tax officials have been busy. We are very warm in our hearts and praise their dedication and service!" Tianjin Dongli District Zhonghe Express Hotel Su accountant praised.
In order to maximize the convenience of the people and enterprises and save the time cost of taxpayers, the first tax office has established a delayed service and appointment service system. For tax-related matters that are being accepted or waiting to be handled near or after work, the window staff will take the initiative to carry out delayed service to ensure that the taxpayer is handled at one time. For businesses that take a long time to handle, the method of "receiving the pieces first and making an appointment to pick them up" is adopted. After the processing is completed, the window staff will agree with the taxpayer to pick up the pieces, which greatly reduces the waiting time of the taxpayer.

Source: State Administration of Taxation, Tianjin Dongli District Tax Bureau