Accelerating the Standardization and Facilitation of Government Services Issued by the State Council

Xinhua News Agency, Beijing, March 1st. The State Council recently issued the "Guiding Opinions on Accelerating the Standardization and Facilitation of Government Services" (hereinafter referred to as the "Opinions") to make system design and work deployment for further optimizing government services.
The Opinions pointed out that the continuous optimization of government services is an important support for facilitating the production and operation of enterprises and the masses, smoothing the national economic cycle, and accelerating the construction of a new development pattern. It is an important support for building a service-oriented government that satisfies the people and promoting the national governance system and governance capabilities. The inherent requirement of modernization. Guided by Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, we must fully implement the spirit of the 19th National Congress of the Communist Party of China and the 19th Plenary Sessions, in accordance with the decisions and deployments of the Party Central Committee and the State Council, based on the new development stage, complete, accurate and comprehensive implementation of the new development concept, Build a new development pattern, accelerate the transformation of government functions, deepen the reform of "decentralization, management and service", continue to optimize the business environment, strengthen cross-level, cross-regional, cross-system, cross-departmental, and cross-business collaborative management and services, give full play to the supporting role of the national integrated government service platform "Netcom Office", and further promote the standardization of government service operations, service supply standardization, and enterprises and the masses Facilitate the work to better meet the people's growing needs for a better life, to provide strong support for promoting high-quality development, creating a high quality life, and promoting the modernization of the national governance system and governance capacity.
The "opinion" makes it clear that by the end of 2022, the capacity and level of government services at the national, provincial, municipal, county, and township levels will be significantly improved, the comprehensive window of the government service center will be fully covered, and the national integrated government service platform will be fully completed. Enterprises and the masses often handle government services to achieve "cross-provincial access". By the end of 2025, the level of standardization, standardization and facilitation of government services will be greatly improved, the "license-free office" will be fully implemented, new breakthroughs will be made in intensive and intelligent services, and the online and offline government services will be deeply integrated and developed in a coordinated manner. a convenient, fair, inclusive, high-quality and efficient government service system has been fully completed.
The Opinions emphasized that it is necessary to adhere to the leadership of the party and thoroughly implement the decisions and deployments of the Party Central Committee and the State Council on optimizing government services; adhere to the people-centered approach, focus on solving the difficult problems of business blocking points that enterprises and the masses have strongly reflected; adhere to the system concept and promote The organic connection of government services and supervision before and after the event; insist on fairness and accessibility, and provide high-quality government services for special groups such as the elderly and the disabled.
The "Opinions" deployed key tasks from four aspects: First, we must promote the standardization of government services. Promote the standardization of government service items and implementation lists, clarify the scope of items, establish a basic catalog review system and dynamic management mechanism, and improve the government service standard system. Second, we must promote the standardization of government services. Standardize the examination and approval service behavior and intermediary service, and improve the connection mechanism of examination and management; Standardize the establishment of government service places, window setting and business handling; Standardize online service, coordinate online service entrance, standardize online service guidelines, and enhance the depth of online service; Standardize the way government services are handled, rationally allocate government service resources, and provide services online and offline in parallel; Standardize the evaluation and evaluation of government services. Third, we should promote the facilitation of government services. We will promote the integrated handling of government services, promote the "license-free" service, promote more government services "nearby, online and handheld", implement the notification and commitment system and the acceptance service mode, improve the level of intelligent, accurate and personalized service, and provide more convenient services. Fourth, we must comprehensively enhance the service capacity of the national integrated government service platform. We will strengthen the overall planning of the construction of the national integrated government service platform, strengthen the public support of the platform, and enhance the ability of data sharing.
The "Opinions" require that all regions and departments should effectively strengthen organization and leadership, consolidate responsibilities, strengthen funding, personnel, venues, and informatization guarantees, refine the division of tasks, promote the resolution of relevant key and difficult issues, and ensure that reform tasks are implemented as soon as possible.
 

Source: People's Daily Online